South Africa’s top-performing Land Rover Retailers were honoured at the annual Retailer of the Year Awards.
The individuals and businesses that have delivered world-class service to Land Rover customers, over the last year, were given true recognition for their efforts, across a number of categories. The grand prize – the Retailer of the Year award – recognises the combined overall performance across all departments at the winning retailer. In addition to recognising sales performance, scorecards also included factors that directly impact the customer experience – including process adherence, progress through training programmes, results of standards audits and feedback from customers.
“It’s a privilege to acknowledge the achievements of the dedicated people at our retailers. They are the ultimate Land Rover ambassadors,” said Richard Gouverneur, Managing Director of Jaguar Land Rover South Africa and sub-Sahara Africa. “Despite challenging market conditions these dealers have continually gone above and beyond to maintain...